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Plug Electric Scooters

Plug produces modern electric rideables designed for urban commuting and recreation. Their flagship models, such as the Runner Electric Scooter, feature multi-speed settings, lithium-ion battery integration, and durable folding frames for easy storage.

Designed with rider safety and product longevity in mind, Plug scooters come equipped with smart battery protection systems against overcharging, over-discharging, and short-circuiting. Plug operates in partnership with Go Power Bike to provide comprehensive customer support and warranty services for their mobility products.

• How do I turn my Plug electric scooter on and off?

  To turn on the scooter, press the power button for 3 seconds until the LED screen turns on. To turn it off, press and hold the power button again for 3 seconds. The scooter also automatically turns off if left idle for 90 seconds.

• How long does it take to charge a Plug Runner scooter?

  It takes approximately 6 hours to fully charge the Plug Runner scooter. Do not leave the scooter charging for more than 10 hours for safety and battery preservation.

• Who handles the warranty and customer service for Plug scooters?

  Plug partners with Go Power Bike for warranty and after-sales service. You can contact their support at help@gopowerbike.com or by calling 917-900-1110.

• What is the warranty period for a Plug scooter?

  The warranty period is 12 months (1 year) from the date of purchase. It covers manufacturing defects but does not cover normal wear and tear or water damage to the battery.